Terms of Service

1. Who we are

Wall Club AS, organisation number 938 433 100, Møllergata 6, 0179 Oslo, Norway, operates thewallclub.co and is the seller of your order. Wall Club AS is part of World Of Eureka AS. Contact us at [email protected].

These terms apply to use of Wall Club and purchases from us. The terms in effect when you place your order apply to that purchase. You must be at least 18 years old to place an order.

2. Our products

Wall Club makes personalized posters from your photos and chosen artwork. You may use your original photo or an AI-generated version. Print sizes, paper, frames and framing services depend on the options available for the selected product. Check the product configuration and final order summary before paying.

Where an unassembled frame option is selected, the print and frame require assembly by you. Selecting the framing service means the print is fitted into the frame. Any charge for that service is shown before purchase.

3. Your account and saved work

You can begin with a guest session. You can also create an account and sign in to return to your work. Guest work is associated with your browser session and may become inaccessible if you clear browser data or change devices. Inactive guest data may be removed under the retention rules described in our Privacy Policy. Keep your own copies of important original photos.

You are responsible for the activity you authorize through your account and for keeping your sign-in details secure.

4. Your photos and permission to use them

You retain your rights in the photos you upload. You give us permission to store, process, transform and print them, and to share the files with the service providers needed to deliver the features and orders you request. This permission covers handling your order, support, reprints and complaints.

Upload only material you own or have permission to use. You must have the necessary permission to use images of other people; take particular care with images of children. Do not upload material that is illegal, infringes another person's rights, or is intended to harass or harm someone. We may refuse content or suspend access where reasonably necessary to prevent abuse or comply with the law.

5. Previewing your artwork

AI results vary with the photo and style. Review the selected image, crop, orientation, size and frame before ordering. Small differences between an illuminated screen and a physical print can occur. This does not excuse a faulty product or an item that materially differs from the agreed order.

Changing an artwork after placing an order does not automatically change the print file already submitted for that order. Contact us promptly if you need help with an order already placed.

6. Prices and payment

Prices are shown in the selected currency. The checkout shows your items, shipping charge and final total before payment. Taxes collected through our checkout are included in the displayed prices; any applicable breakdown is shown at checkout. Shipping depends on your products and destination and is calculated after you enter your address.

Payments are processed by Stripe. We do not receive your full payment card number. An order confirmation records the products and amount paid. If we cannot fulfil an order, we will contact you and refund any amount paid for the cancelled items, together with any delivery charge that must be refunded.

7. Production and delivery

We produce personalized items to order using Gelato and its production and delivery partners. We deliver to the countries offered at checkout, subject to availability for your chosen products and address. We do not promise a fixed worldwide shipping price or delivery time.

Any delivery estimate shown with your order is an estimate unless we expressly agree a deadline. We will help investigate delays and delivery problems. If we cannot fulfil the order, or a delay gives you a right to cancel under applicable law, you are entitled to the corresponding remedy. Check your delivery address carefully before submitting it.

8. Cancellations, returns and defects

Our Refund & Returns policy forms part of these terms. Personalized prints do not qualify for change-of-mind returns where the law permits an exception for clearly personalized goods. This does not remove rights that apply to non-personalized goods or services, or remedies for damaged, faulty, incorrect or undelivered goods.

If there is a problem, email [email protected] with your order number. We offer a reprint or replacement at no additional charge, or a refund for affected faulty items. Nothing in these terms restricts mandatory consumer rights.

9. Privacy and cookies

Our Privacy Policy explains how we use personal data, and our Cookie Policy explains browser storage and preference controls. Ordering a product does not require you to consent to optional analytics or advertising cookies.

10. Use of the website

Do not interfere with the service, attempt unauthorized access, or misuse other people's content or accounts. Our website design, branding and software are protected by applicable intellectual property rights. This does not transfer ownership of your uploaded photos to us.

We work to keep the service available, but interruptions may occur. Any limitation on availability does not remove our obligations for orders already accepted or your rights under applicable law.

11. Law, complaints and changes

These terms are governed by Norwegian law. This does not take away mandatory consumer protections that apply where you live or your right to bring a claim in a court available to you under applicable law.

Please contact us first about a complaint so we can try to resolve it. If it remains unresolved, you may seek help from the relevant consumer authority or dispute-resolution body. We may update these terms for future orders; changes do not retroactively alter the terms of an existing purchase.

12. Contact

Wall Club AS, Møllergata 6, 0179 Oslo, Norway. Organisation number 938 433 100. Email [email protected].