Refund & Returns

Personalized products and changes of mind

Our personalized prints are made to your specifications using the artwork and options you select. We do not offer change-of-mind returns for these personalized products where the law permits an exception for goods made to your specifications or clearly personalized.

This exception does not remove any withdrawal right that applies to non-personalized goods or services, or any rights you have if an item is faulty, damaged or not as described. Any mandatory consumer rights in your country continue to apply.

Cancellation requests

Check your artwork, crop, size, frame, assembly option and delivery address before paying. Production can begin shortly after payment. If you need to cancel or correct an order, email [email protected] immediately with your order number. We will try to help before production begins, but cannot guarantee that a personalized order can be stopped or changed. If we agree to cancel before production, we will refund the cancelled order.

Damaged, faulty or incorrect items

If your item arrives damaged, misprinted, incomplete or different from what you ordered, contact us with your order number, a description, and photographs where possible. We offer a replacement or reprint at no additional charge, or a refund for the affected item. Tell us which you would prefer.

Please contact us as soon as you discover the issue so we can investigate and help. We do not use a short reporting deadline to take away your statutory complaint or warranty rights. A difference caused by a manufacturing fault is not the same as changing your mind about an artwork you selected.

Delivery problems

If an order appears lost or cannot be delivered, contact us so we can investigate with the delivery partner and arrange an appropriate remedy. Please check your address before ordering. If a new shipment is needed because the address you supplied was incorrect, we will explain any proposed charge before you agree to it.

Returning an item and receiving a refund

Contact us before sending an item back so we can give you the correct instructions and return address. Our registered office is not automatically the returns address. Contacting us for instructions does not restrict a withdrawal right or other statutory remedy that applies to your purchase.

Agreed refunds are made through the original payment method unless another method is agreed. Your payment provider may need additional processing time before the money appears in your account. Where applicable law sets a refund deadline or requires reimbursement of delivery or return costs, we will comply with it.

Seller and contact

Wall Club AS, organisation number 938 433 100, Møllergata 6, 0179 Oslo, Norway. Email [email protected].