Frequently asked questions
How does Wall Club work?
Upload a photo, then choose whether to print it as it is or turn it into artwork with an AI style. In the editor, adjust your image, choose the available print size, paper and frame options, and add your design to the cart. Check the final options and delivery address before paying.
Do I have to use an AI style?
No. You can order a poster from your original photo, or explore AI styles before deciding which version to print.
Which photos can I upload?
You can upload JPEG, PNG, WebP and HEIC images up to 50 MB. Clear, well-lit photos with a distinct subject usually give the best results. Larger prints need enough image detail, so review your crop and preview carefully.
Can I adjust my design before ordering?
Yes. You can crop and adjust your image in the editor and choose another version before ordering. You can also reopen a cart item in the editor to adjust that item before checkout. AI results can vary, so review the version you want printed.
Can I order a frame, and will it arrive assembled?
Where available for your selected print, you can add a frame. With the unassembled option, the poster and frame are supplied for you to put together. If you select the framing service, the print is fitted into the frame. Available options and any extra charge are shown before you add the item to your cart.
How much does shipping cost, and where do you deliver?
Enter your delivery address at checkout to see the available shipping service and price for your order. Availability depends on the products and destination. The countries offered at checkout are the destinations we currently support. The final order total is shown before you pay.
Do I need an account?
You can start with a guest session in your browser. Creating and signing into an account helps you return to your saved work. If you use only a guest session, clearing your browser data or changing devices can make that work inaccessible. Guest work is not permanent storage.
Can I cancel or return my order?
Personalized prints are made from your chosen artwork. Our Refund & Returns policy explains changes of mind, cancellation requests, and what to do if an item arrives damaged or faulty. Contact [email protected] as soon as possible if you need help with an order.
How do I contact you?
Email [email protected]. For an existing order, include your order number and a description of the issue. If an item is damaged or misprinted, photos of the item and packaging help us investigate.