Refund & Returns

1. Personalized products

Our prints are made from your photos, in the style, size and frame you choose and approve before ordering. Because they are made to your specifications, they are exempt from the statutory right of withdrawal, to the extent permitted by applicable law. This also applies to framed prints, where your print is fitted into the frame before shipping. The frame cannot be returned separately.

We do not accept returns or offer refunds due to a change of mind, or because you are dissatisfied with a result that matches the preview and options you approved. This includes image quality that reflects the uploaded photo or the selected style, and minor color differences between screen and print.

This does not affect your rights if an item is faulty, damaged or not as ordered.

2. Changes and cancellations

Please check your artwork, crop, size, frame and delivery address before paying. Your order is binding once you receive our order confirmation by email, and production starts shortly after. If you need to change or cancel an order, email [email protected] immediately with your order number. We will try to help before production begins, but cannot guarantee it. If we are able to cancel, you will receive a full refund.

3. Damaged, faulty or incorrect items

If your order arrives damaged, misprinted, incomplete or different from what you ordered, contact us as soon as possible, preferably within 30 days of receiving it. Your statutory right to complain within a reasonable time is not affected. Include your order number and photos of the issue and the packaging.

We will offer a reprint or replacement at no additional cost, or a refund for the affected items. Let us know which you prefer. Issues caused by the uploaded photo, such as low resolution, are not considered defects.

For framed prints, we replace the part that is faulty. If only the print is affected, we send you a new print that you can fit into your existing frame. If only the frame is damaged or faulty, we send you a new frame for your existing print. If both are affected, we replace the complete framed print.

In most cases you do not need to send the item back. If we need it, we will send you instructions and cover the cost.

4. Lost orders

If your order has not arrived within 14 days after the estimated delivery date, please contact us. We will investigate with the carrier and send a replacement at no additional cost if the order is confirmed lost.

5. Undeliverable orders

If an order cannot be delivered because the address was incomplete or incorrect, or because the parcel was not collected, we can send it again. Since your print is made specifically for you, a new print and shipping will be charged, unless the error was ours. We will tell you the cost before you agree.

6. Refunds

Refunds are made to your original payment method, without undue delay and within the deadlines set by applicable law. Your bank or payment provider may need a few extra days before the money appears in your account.

7. Your rights

Nothing in this policy limits your mandatory consumer rights.

8. Seller and contact

Wall Club AS, organization number 938 433 100, Møllergata 6, 0179 Oslo, Norway. Email [email protected].